Balsam Brands is looking for an enthusiastic and experienced individual to manage our Balsam Hill Studio retail store in Lahaina, HI. In this role, you will have the opportunity to ensure our customers experience the magic of Balsam Hill in an inspired holiday setting.

The Store Manager is a true business owner for their store. They are responsible for leading, managing, and continuously developing all aspects of their store’s business. They are accountable for creating and maintaining a positive and highly productive work environment that aligns with the company’s mission. They will be responsible for consistently achieving sales and probability goals, operational objectives, merchandising standards, and developing a highly successful team. As Balsam Hill’s flagship retail location, this role requires a flagship mindset — consistently modeling the highest standards of presentation, service, and brand experience that set the benchmark for the company.

What you'll do:

Deliver exceptional customer experiences by fostering a customer-first culture, building lasting relationships through personalized service and clienteling
Lead and develop a small team of 2 full-time and 1 part-time associates through ongoing coaching, feedback, and accountability
Drive sales performance by setting daily priorities, modeling effective selling behaviors, coaching associate’s in real time, and executing KPI-driven strategies
Partner with the Area Manager and cross-functional teams to execute company initiatives and support business growth
Build local community relationships to increase brand awareness and drive store traffic
Recruit, develop, and inspire a high-performing store team
Analyze business performance and partner with the Area Manager to improve sales, customer experience, and operational execution
Build schedules that drive results while managing labor effectively
Maintain visual merchandising, promotional execution, and overall store standards
Oversee inventory management, replenishment, shipment processing, and loss prevention
Ensure consistent execution of company policies, safety standards, and operational processes

What you bring to the table:

5+ years of retail experience. Experience in specialty, boutique, luxury, gift, home, or visual-led retail preferred.
Experience coaching and developing leaders.
Strong commercial acumen with the ability to interpret KPIs and drive performance.
Excellent communication, organizational, planning, and prioritization skills.
Strong visual merchandising and operational execution.
Experience balancing customer experience with payroll, productivity, and inventory management.
Comfortable working in an evolving retail environment with a continuous improvement mindset.
Proficiency with retail systems, Microsoft Office Suite, and business reporting tools

Physical requirements:

Must be able to work onsite at the Whaler’s Village store
Ability to lift, bend, kneel, and climb
Valid driver’s license and proof of insurance (this job may require driving on company time)

Notes: This is a full-time, in-person position Candidates must reside on the island of Maui.

About Us: Balsam Brands is a global, omnichannel retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing.

Balsam Hill Studio, an extension of our holiday brand Balsam Hill®, reimagines souvenir shopping, offering premium ornaments unique to each store's location. Our Balsam Hill Studio at Whaler's Village in Lahaina will feature handcrafted ornaments celebrating the spirit of Maui — offering visitors a premium, locally inspired keepsake to remember their Hawaiian adventure.

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace.

Check out our flagship brand, Balsam Hill: www.balsamhill.com
Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes2023
Balsam Brands on LinkedIn: http://www.linkedin.com/company/balsam-brands/
Glassdoor: https://bit.ly/balsambrands-glassdoor

The base pay range for this position is: $75,000 to $94,000 Please note that placement within the posted salary range is based on several factors, including geographic location, experience, skills, alignment with role requirements and other job-related factors. It is uncommon for offers to be made at the top of the range, as this typically reflects a candidate who exceeds all role requirements and brings significant, directly applicable experience. We benchmark our pay ranges against current external data sources and regularly review compensation for our team members. Balsam Brands is committed to providing our team members with an internally fair, externally competitive, and fiscally prudent total compensation package administered in a simple and consistent manner.

At Balsam Brands, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam Brands is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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