Whalers Village FAQs
GENERAL INFORMATION
Whalers Village’s hours are Monday–Sunday from 9AM–9PM.
Whalers Village’s phone number is 808.661.4567.
Whalers Village’s address is 2435 Kā‛anapali Parkway, Lahaina, HI 96761.
The exit you take to get to Whalers Village is the Kā‛anapali Exit off of Route 30; from Honoapiilani Hwy, turn on to Kā‛anapali Pkwy.
The nearest city to Whalers Village is Kapalua, which is 6.9 Miles away.
You can find job openings for Whalers Village by visiting www.whalersvillage.com/en/jobs.
Only service animals are allowed at Whalers Village.
Yes, backpacks are allowed at Whalers Village.
There is no parental guidance policy at Whalers Village.
To find out if scavenger hunts are allowed at Whalers Village, please contact our Strategic Partnerships Representative, Kiana Hirai, at 808.628.5609 to inquire about hosting one.
No, Whalers Village does not sell gift cards, as mall gift cards are no longer available for online purchase; however, all previously purchased mall gift cards remain valid and will still be honored. For existing gift cards, you can check your balance by visiting AmexGiftCard.com/Balance or calling 1.888.846.4308. For questions or issues, please call 1.888.846.4308 for assistance. While we no longer have an online gift card program, we encourage you to purchase a gift card from one of our many retailers.
RESTROOMS & LOUNGES
The restrooms at Whalers Village are located on the lower level across the food court; on the main level between Malibu Shirts and Maui Paradise Lahaina; and on the main level between Hula Grill and SoHa Living.
The family restrooms at Whalers Village are located on the Main level, near Hula Grill.
The Baby Care lounges at Whalers Village are located near Hula Grill.
No, there is not a place dedicated to nursing at Whalers Village.
The general sitting areas at Whalers Village include a primary seating area located on the Lower Level in the ‘Ohana Courtyard, with additional seating areas located throughout the property.
SERVICES
Yes, Whalers Village has a children’s play area, as keiki are welcome to play in our splash pad located in the ‘Ohana Courtyard.
Yes, there are children’s activities at Whalers Village, including weekly ukulele lessons, hula class, coconut frond weaving, and movie nights, which are complimentary for children and families.
Yes, there are designated drop-off or pick-up locations for ride share at Whalers Village, located in front of the Whale Pavilion and in the surface lot near Leilani’s On The Beach.
No, there is not a movie theatre at Whalers Village.
No, there is not a farmers market at Whalers Village.
No, there is not a dog park at Whalers Village.
No, there is not a carousel at Whalers Village.
No, there are not electric scooters at Whalers Village.
No, there are not massage chairs at Whalers Village.
No, gift wrapping services are not available at Whalers Village.
The Whalers Village Lawn areas include the ‘Ohana Courtyard, located on the Lower Level between the food court and the Whale Pavilion, and The Beachwalk Lawn, located on the Main Level in front of Monkeypod Kitchen by Merriman, between Hula Grill and Leilani’s On The Beach.
No, curbside pickup is not available at Whalers Village.
Yes, there are shuttle services at Whalers Village, as the Kā‛anapali Trolley and Maui Bus service the bus stop fronting the Whale Pavilion.
No, Whalers Village does not have a foreign currency exchange.
No, there is not a sales tax return service for international travels at Whalers Village.
STORES & DINING OPTIONS
Yes, there is outdoor dining at Whalers Village; outdoor dining tables are available fronting the Food Court, Hula Grill offers outdoor seating at its Barefoot Bar, and Leilani’s On The Beach offers outdoor seating at its Beach Bar.
Yes, Whalers Village has options for group dining at Hula Grill, Leilani’s On The Beach, and Monkeypod Kitchen by Merriman; please contact these restaurants for details.
PARKING & VALET
Parking at Whalers Village in the garage is $8 per hour, and validation is available with a minimum purchase at all Whalers Village stores and restaurants, with a maximum parking fee of $50 per day.
Yes, there is local parking at Whalers Village available in the parking garage on the north side of the center, and limited parking is also available in the surface lot on the south side of the center.
No, valet parking is not available at Whalers Village.
Yes, there are electric car charging stations in the Whalers Village parking lots located in the parking deck.
No, there is not any preferred family parking at Whalers Village.
SECURITY
You can contact mall security at Whalers Village by calling 808.857.5337; the security office is located on the upper level across Leilani’s On The Beach and above Louis Vuitton.
The lost and found at Whalers Village can be reached by calling Security at 808.857.5337.
Yes, Whalers Village offers safety escorts; please call security at 808.857.5337 for assistance.
No, Whalers Village does not offer police assistance; please contact the Maui Police Department directly by calling 9-1-1 for emergencies or 808.244.6400 for non-emergencies.
No, Whalers Village does not offer medical assistance.
AMENITIES
No, wheelchairs and/or electric wheelchairs are not available to rent at Whalers Village.
No, strollers and/or double strollers are not available to rent at Whalers Village.
The elevators at Whalers Village are located on the Lower Level across the Food Court; on the Main Level between Martin & MacArthur and TravisMathew; and on the Upper Level between Hawaii Wildlife Discovery Center and Maui Escape Rooms.
No, charging stations are not available at Whalers Village.
There are two ATMs at Whalers Village: one on the Lower Level across the food court and one on the Main Level near ABC Stores.
No, there is not a FedEx, UPS, or USPS drop off at Whalers Village.
Yes, bike racks are located in the parking garage at Whalers Village.
MALL FEEDBACK
Whalers Village’s Mall Management office is located on the Upper Level across Leilani’s On The Beach and above Louis Vuitton.
You can submit feedback about Whalers Village to Info@WhalersVillage.com or by calling 808.661.4567.